What is better Zoho Desk or BeAnywhere Support Express? A great way to find the right Help Desk Software product for your organization is to compare the solutions against each other. Here you can compare Zoho Desk and BeAnywhere Support Express and see their capabilities compared in detail to help you select which one is the more effective product.
Similarly, you can review their overall ratings, for instance: overall score (Zoho Desk: 9.0 vs. BeAnywhere Support Express: 7.2) and user satisfaction (Zoho Desk: 100% vs. BeAnywhere Support Express: 77%). Examine their varying features and similarities and find out which one outperforms the other. Likewise, think about what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
In case you you want to quickly decide on the more reliable Customer Support Software according to our review team we recommend you examine these products: Freshdesk, Freshdesk Omni, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you select a service that you believe will work best for your team you shouldn’t just focus on what professionals have to say about it. Very often individual experience with the service may be different, depending on specific goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every service to give you a quick overview of how actual users of Zoho Desk and BeAnywhere Support Express rate their contact with the software. Our algorithm is built around advanced analysis of product mentions on other websites, social media as well as blogs, so you are going to obtain a comprehensive and reliable picture of what other users think about every software. In this example Zoho Desk has a total satisfaction rating at 100% while for BeAnywhere Support Express 77% of users say they had a positive experience with it.
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