What is better Zoho Desk or AJ Help Desk? Assessing products to find the best Help Desk Software need not be difficult. On our review platform, it is possible to match Zoho Desk and AJ Help Desk and quickly see their unique elements. We allow you to take a look at their capabilities, supported devices, customer support, pricing rates, terms, and much more.
It's also possible to review their overall score (9.0 for Zoho Desk vs. 7.2 for AJ Help Desk) and overall customer satisfaction level (100% for Zoho Desk vs. 97% for AJ Help Desk). Devote time to compare your best alternatives and discover which one is best for your company. Similarly, you have to assess the software company’s business viability; can they be relied upon and will they still be on the market in a few years time?
As of now, the best solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
Almost as crucial as features and client support level are pricing options given by Zoho Desk and AJ Help Desk. While pricing should not be a deciding element it’s definitely a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up when your team expands. Make sure you don’t pick pricing plans that include extra functionalities that you won’t find a use for and always try to contact with the vendor directly as big companies can frequently count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to invest any money and offers a reliable overview of what it’s like to work with Zoho Desk and AJ Help Desk.
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