What is better Zoho CRM or SugarCRM? Specific businesses demand different types of CRM Software. To find out which solution meets your requirements, think of reviewing various options feature by feature an taking into consideration their conditions and costs. Furthermore, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Zoho CRM (9.4) vs. SugarCRM (8.9) for overall quality and functionality; Zoho CRM (92%) vs. SugarCRM (100%) for user satisfaction rating. Examine their high and low points and find out which software is a more sensible choice for your company. An effective, simple way is to note down the pros and cons of both solutions next to each other and see which app comes on top.
Currently, the most significant services in our CRM Software category are: HubSpot CRM, Freshsales, Salesforce CRM.
Zoho CRM offers a free edition and per user monthly subscription plans that are billed annually. All major cards and bank or check transfer are accepted. There is also a great free trial plan that you can try out. These are the SMB and enterprise pricing plans to choose from.
Free – Up to 3 users
Leads
Contacts
Accounts
Opportunities
Tasks, events, call logs, and notes
CRM views
Advanced filters
Status updates
Direct messages
Attach files to feeds
Follow up rules
Twitter, Facebook & Google+ integration
10 Email templates
Email opt-out
Several other features
Standard – $18/user/month (billed monthly) $12/user/month (billed annually) plus tax, as applicable
All features from Free Plan +
Workflow rules
Scoring rules
Webforms
Sales forecasting
Custom fields
Roles and profiles
Document library
Charts and KPIs
Secure, encrypted transmission
Call center connectors
Professional – $30/user/month (billed monthly) or $20/user/month (billed annually) plus tax, as applicable
All Features from the Standard Plan +
Social CRM
Blueprint – Process management
Macros
Email integration
Inventory management
Google AdWords integration
Sales signals
Unlimited records
Enterprise – $45/user/month (billed monthly) or $35/user/month (billed annually) plus tax, as applicable
ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone
Integrations
You can extend Zoho CRM by integrating it with some of the following applications:
Zoho Mail
Zoho Creator
Zoho Finance Suite
Zoho PhoneBridge
Zoho Projects
Zoho Campaigns
Zoho SalesIQ
Zoho Cliq
Zoho Analytics
Zoho Survey
Zoho Desk
Zoho Forms
Zoho Writer
Zoho Motivator
Zoho Meeting
Google G Suite Integration
Gmail
Google Ads Integration
Microsoft Outlook
Microsoft Office 365
Plug-in for MS Word
QuickBooks
MailChimp
Contactology
Coconect
Constant Contact
Zopim
Twitter
Facebook
vWorkApp
ClickDesk
ExactTarget
HelpOnClick
gUnify
OneSaaS
Socket
TeamSupport.com
GetResponse
Wufoo
SimplyCast
CloudWork
Unbounce
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho CRM is the winner of our 2017 Expert's Choice Award. It enables you to track opportunities, forecast sales, efficiently manage contacts, and much more.
Revenue line item level opportunity tracking forecasting
Product level quotes
Advanced workflow
Role-based views
SQL –Based reporting access
Support for Oracle and DB2-On site
Centralized Storage
Third-party integrations
Pricing Info
SugarCRM offers 3 payment plans, including an enterprise pricing and ultimate plan for larger businesses. Note that all plans require an annual subscription. Read more about the details, and decide plan fits you best:
Sugar Professional ($40 per user/month)
Sales automation and forecasting
Support automation
Marketing lead management
Reporting and dashboard
Call center automation
SugarCRM mobile
15 GB Storage
Cloud or on-premise deployment
Unlimited studio customizations
Support for MySQL and SQL Server-On site
Unlimited online support
Sugar Enterprise ($65 per user/month)
All features from the professional plan
Revenue line item level opportunity tracking forecasting
Product level quotes
Advanced workflow
Role-based views
SQL –Based reporting access
Support for Oracle and DB2-On site
60 GB Storage
Sugar Ultimate ($150 per user/month)
24×7 support
Assigned technical account manager
250 GB Storage
Up to 5 sandbox instances that are available on demand
BancVue, Hildrup, Sim University, Nucleus Research
Integrations
SugarCRM integrates with the following business systems and applications:
Campaign Monitor
Constant Contact
HubSpot
MailChimp
Zapier
Zendesk
HappyFox
Olark Live Chat
LiveOps
CloudAgent
WhosOn
SyncApps
CloudHub
HootSuite
Pardot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SugarCRM is a software tool that enables businesses to develop and maintain high-quality customer relationships and use innovative features to monitor performance.
It may not always be enough to just compare Zoho CRM and SugarCRM with one another. Although specific tools, cost and user reviews are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards won by each app. Frequently a less dominant solution may turn out to be a good choice that was a winner of many B2B awards such as our Supreme Software Award which shows that despite lesser market presence it’s a worthy rival to the services that dominate the market.
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