What is better Zoho Assist or CallHippo? The ideal Customer Support Software is a product that can handle your company’s specific demands. It’s easy to find which solution works really with your industry if you assess several products before you decide which one is the best.
For example, Zoho Assist and CallHippo are scored at 8.5 and 8.0, respectively, for all round quality and performance. Similarly, Zoho Assist and CallHippo have a user satisfaction rating of 98% and 100%, respectively, which indicates the general response they get from customers. Even better, reach put to a regular client of the software and solicit their opinion regarding the solution in question.
Our experts made sure to review all popular Customer Support Software products offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Other integration updates in CallHippo will be released very soon. After the updates are released, it will become possible to integrate CallHippo with Zapier, Slack, Intercom,and more CRM’s.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bright Livingstone, Dimenson Management Consulting, The Burge
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CallHippo is a software platform that meets all your business requirements associated with phone support Systems.
Both Zoho Assist and CallHippo were tested by a group of reliable SaaS experts who carried out a detailed analysis of all key elements of each software. Their final rating was prepared with unique SmartScore system which provides a separate partial score to every component including: main features, client support, mobile support, security, user satisfaction and media presence. We are aware that useful features are not the only factor crucial to a company so we make an effort to pay attention to all sides of a product prior to calculating its final score.
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