What is better Yonyx or Nicereply? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is better for your business. For overall product quality, Yonyx attained 7.0 points, while Nicereply received 8.5 points. At the same time, for user satisfaction, Yonyx scored N/A%, while Nicereply scored 88%.
Specifics of their unique elements, tools, supported platforms, customer support, etc. are given below to help you get a more versatile comparison. Keep in mind to get only the features your business requires to avoid wasting money for tools which are redundant.
Those of you who want to save some time or could use a Customer Support Software suggestion from our team may want to investigate these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Every time you choose a service that you believe will be an actual asset for your company you shouldn’t simply pay attention to what reviewers have to say about it. Quite frequently personal experience with the app will vary, depending on specific goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate impression of how real users of Yonyx and Nicereply estimate their experience with the solution. Our algorithm is based on detailed analysis of product appearances on other sites, social networks as well as blogs, so you will get a comprehensive and credible landscape of what other clients think about each product. In this example Yonyx has a total satisfaction rating at N/A% while for Nicereply 88% of people claim they had a positive experience with it.
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