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Compare YakoVoice vs Freshservice

What is better YakoVoice or Freshservice? The perfect Customer Support Software is a service that can deal with your company’s specific needs. It is possible to find which solution works best for your company if you review numerous products before you decide which one is the best.

For instance, YakoVoice and Freshservice are scored at 8.0 and 9.4, respectively, for all round quality and performance. Likewise, YakoVoice and Freshservice have a user satisfaction rating of 100% and 97%, respectively, which shows the general response they get from customers. Moreover, reach put to a regular client of the software and ask for their comments about the application in question.

Right now, the top services in our Call Center Software category are: Zendesk, RingCentral Contact Center, Freshcaller.

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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from ₹799

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Hosted IVR
  • Voice SMS Blast (OBD)
  • Click To Call
  • Virtual Number
  • Toll-Free Number
  • IVR Solution
  • Call Center Software
  • Custom IVR
  • Turn Key Solution
  • B2B Voice Cloud PaaS
  • Number Masking
  • Call Management System

Pricing Info

YakoVoice offers the following basic and enterprise pricing packages:

Basic – ₹799/month

  • Welcome Message
  • Dynamic Extensions
  • Misscall Notification
  • Unlimited Calls
  • Unlimited Agents
  • After Hour Routing

Advance – ₹1499/month

  • All Basic features
  • Multi-Level IVR
  • Web-hook API
  • Call Recording(2GB)
  • API Based Menu Selection
  • Input Capture

Enterprise – ₹1999/month

  • All Advance Features
  • Custom Music On Hold
  • Multi-Language
  • Sticky Agent
  • Automated Agent Routing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Cisco, Cognizant, Tata, FastPay

Integrations

YakoVoice integrates with the following business systems and applications:

  • CRM
  • Call management system
  • IVR
  • Voice SMS

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

YakoVoice is a cloud telephony platform designed to leverage fast, efficient and effective solutions for SME’s.

Company Email

support@yakovoice.com

Contact No.

Company's Address

Yako Voice
120 First Floor, Evershine Mall, Link Road
Malad (West), Maharashtra, Mumbai – 400064
India

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

You shouldn’t expect only a wide set of useful tools and scalable pricing packages from a credible Customer Support Software. Almost as crucial as main features is a quality customer support. You want to guarantee that if you have any questions about YakoVoice or Freshservice, or you run into a problem, or perhaps you’ll need to request a specific change or functionality beneficial to your business you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to profit from individual training or at the very least a knowledge base you can use.

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