What is better xSellco Helpdesk or Deskun? You can use our scoring system to help you get a general idea which Help Desk Software product is better for your company. For overall product quality, xSellco Helpdesk earned 8.8 points, while Deskun received 8.0 points. At the same time, for user satisfaction, xSellco Helpdesk scored 100%, while Deskun scored 100%.
Details about their characteristics, tools, supported platforms, customer support, and more are given below to provide you with a more precise assessment. Don’t forget to get only the tools that you need so you don’t waste money for functions which are redundant.
Users who don't have much time or would like to get a Help Desk Software advice from our team may want to take a look at these top choices for the current year: Freshdesk, Zendesk, Salesforce Service Cloud.
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
Amazon
eBay
Shopify
WooCommerce
BigCommerce
Magento
Prestashop
Bonanza
Sears
Tesco
Allegro
Facebook
Twitter
Fnac
Mirakl
Walmart
Newegg
Priceminister
CDiscount
Linnworks
Channeladvisor
Brightpearl
Skubana
Veeqo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
You should keep in mind that even though both xSellco Helpdesk and Deskun may offer an outstanding set of features each service might be designed for a different company size. If you are studying different apps you may want to give some attention to a business type they are aimed at. Some features may scale up well for large enterprises but if you have a small or medium business it’s often better to stay away from paying for customized functionalities that you might never use.
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