What is better WSDesk or Rescue by LogMeIn? Getting the appropriate Help Desk Software product is as straightforward as evaluating the strong and weaker characteristics and terms offered by WSDesk and Rescue by LogMeIn. Here it's also possible to match their general scores: 8.0 for WSDesk vs. 7.4 for Rescue by LogMeIn. Or you can look at their general user satisfaction rating, N/A% for WSDesk vs. N/A% for Rescue by LogMeIn.
We suggest that you spend some time to review their specific functions and figure out which one is the better alternative for your organization. Likewise, bear in mind to factor in your company’s or industry’s special situation, for instance, a multilingual software for a global team or a mobile platform to help you work away from your office.
We are aware that not all companies have enough time to test a wide range of various services, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Almost as important as functionalities and client support quality are pricing plans provided by WSDesk and Rescue by LogMeIn. While pricing should not be the only element it’s surely a key thing to think about. You should look for a flexible pricing plan that can be adjusted to your company size and painlessly scaled up every time your company develops. Be sure that you don’t pick pricing plans that have extra features that you won’t use and always try to contact with the vendor directly because big companies can frequently benefit from more affordable prices. You should also try out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to spend any money and gives you a solid overview of what it feels like to work with WSDesk and Rescue by LogMeIn.
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