What is better Wix Answers or OneDesk? Today’s enterprises require the top Help Desk Software product to stay competitive. On this page we help you with choosing the right software, by allowing you to examine Wix Answers and OneDesk down to the very details of their individual features.
It is also possible to make use of our general scoring values, which rate the software general quality and performance. Wix Answers got a 8.9 score, while OneDesk has a score of 8.2. Likewise, you can compare their general user satisfaction rating: 100% (Wix Answers) against 99% (OneDesk). Remember to opt for the solution that best answers your most crucial priorities, not the application with the most robust features.
If you would like to quickly identify the top Help Desk Software according to our experts we advise you examine one of these products: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
The software analyzed on this page are merely a sliver of our entire Help Desk Software category and you should keep in mind that there could be better alternatives out there. If you want to make sure you make the best possible choice for your business we definitely urge you to test more services first. You can also consider to study our top 10 Help Desk Software list to see which solutions are currently the highest-rated ones and leaders in the market.
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