What is better Wix Answers or OneDesk? Buying the perfect Help Desk Software product is all about comparing different solutions and figuring out the top program for your specific needs. Our unique algorythm gives you an instant look at the general rating of Wix Answers and OneDesk. For all round quality and performance, Wix Answers scored 8.9, while OneDesk scored 8.2. On the other hand, for user satisfaction, Wix Answers earned 100%, while OneDesk earned 99%.
Below it's also possible to look at their features, terms, plans, etc. to find out which program will be more suitable for your needs. One key aspect to check is whether the app allows you to enable/disable permissions on various types of users to limit the exposure of any sensitive business data.
As of now, the leading services in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
If you continue having second thoughts about which app will be best in your case it might be a good idea to check out each service’s social metrics. These metrics are usually an indicator of how popular a given product is and how large is its online presence.For instance, if you check Wix Answers LinkedIn account you’ll learn that they are followed by 3265 people. In case of OneDesk the amount of followers on their LinkedIn page is 3443.
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