Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email Marketing
- Contact Management
- Forecasting
- Opportunity Management
- Workflow Automation
- SLAs
- Case Management
- Lead Management
- Performance Reporting
- Security management
- Subscription Management
- Product Customization
- Flexible Workflows
- Customer Portal
- Insights
- Tasks and Activities
- Collaboration
- Reporting and Insights
- Mobile Apps
- Document and Files
- Project Management
- Inventory Management
Pricing Info
Pricing Info
Vtiger is available in the following plans:
ONE GROWTH: A CRM for small and medium-sized businesses
US$ 12 month/user
- Contact Management
- Contact Engagement
- Internal Collaboration
- Lead Management
- Marketing
- Action Center
- Salesforce Automation
- Sales Enablement
- Help desk
- Inventory Management
- Reports & Analytics
- Automation
- Mobile App
ONE PROFESSIONAL: A complete CRM that gets all your teams on the same page with Customer One View
US$ 30 month/user
- Multiple Pipelines
- Profile & Engagement Scoring
- Lead Scoring
- Social Ticketing
- Round Robin Ticket Assignment
- Least Loaded Ticket Assignment
- Agent Level Business Hours
- Internal Team Collaboration
- Live Web Chat
- Sales Insights
- Support Insights
- Customizable Reports & Dashboards
- Invoicing
- Vendor Management
- Purchase Order Management
- Subscriptions
- Payment Tracking
- Sales Order
- Task dependencies (Finish to Start)
- Automated task end times (User business hours)
- LMS Portal
- Process Designer
ONE ENTERPRISE: Fully loaded enterprise grade CRM that gives you best-in-class features for a fraction of the cost of comparable options
US$ 42 month/user
Everything in One Professional plus:
Best Time to Contact
Multi Currencies
Internal Ticketing system for employees
Internal ticket Insights
Work order management
Automated Time Tracking and Billing
Integrations
Integrations
Vtiger integrates with the following systems and applications:
-
Google Workspace – Gmail, Calendar, Contacts, Google Meet, Google Drive, Google Sheets, Google Maps and Google My Business
-
Microsoft Team
-
WhatsApp
-
Zapier
-
Microsoft Outlook
-
Microsoft Exchange
-
Office 365
-
DocuSign
-
Mailchimp
-
QuickBooks
-
Xero
-
Tally
-
Twilio
-
Asterisk
-
ViciDial
-
PayPal
-
Authorize.net
-
Dropbox
-
Magento
-
Zoom Meetings
-
Facebook
-
Stripe
-
LinkedIn
-
Clearbit
-
Webex
-
Zoho Sign
-
Razorpay
-
MYOB
-
Sage
-
Constant Contact
-
Hunter.io
-
OpenWeather
-
Twitter
-
Ozonetel
-
WooCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
eLobe, Contus, GB Advisor, MowGreen, Breezway, Milky Way Ventures
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vtiger is a on-stop CRM which helps companies increase sales and improve their marketing ROI, as well as to deliver better customer service.
Company Email
support@vtiger.com
Contact No.
Company's Address
Vtiger Comparisons
Popular Vtiger Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
You shouldn’t count on simply a wide range of functionalities and flexible pricing packages from a reliable CRM Software. Almost as important as core features is a trustworthy customer support. You want to ensure that when you have any questions about Vtiger or Salesforce Service Cloud, or you run into a problem, or perhaps you’ll need to ask for a certain update or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to benefit from personal training or at least an FAQ you can use.
Page last modified