Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- 360-Degree Customer View
- Web Forms
- Sales Pipelines
- Contact Management
- Online Calendar
- File Template Builder
- Customer Portal
- Visual Dashboards
Pricing Info
Pricing Info
VobeSoft has several plans for you to choose from, including an enterprise pricing plan which includes custom RTO, RPO, OLA, & SLA, custom SSO, integration permission, and dedicated customer support. Here are the details:
Free – €0/month
- 1 user
- 500 items
- 5GB storage
- Web forms
- Knowledge base
Basic – €22/users/month (€20 if billed annually)
- 5 users
- All features in Free Plan, Plus:
- 10,000 items
- 50 GB storage
- Visual workflows
- Unlimited file templates
- Custom alerts
Standard – €44/users/month (€40 if billed annually)
- 15 users
- All features in Basic Plan, Plus:
- 60,000 items
- 500 GB storage
- Helpdesk
- Premium data fields
- Support via phone
Pro – €82.5/users/month (€75 if billed annually)
- 40 users
- All features in Standard Plan, Plus:
- 300,000 items
- 3,000 GB storage
- Customer portal
- Premium app integrations
- Priority support
Enterprise – by quote
- All features in Pro Plan, Plus:
- Batch processes
- Customized SSO
- Permissions for integrations
- RTO, RPO, OLA, & SLA
- Dedicated support
Integrations
Integrations
VobeSoft integrates with:
- Google Calendar
- Box
- Dropbox
- Office 365
- WordPress
- Drupal
- e-Boekhouden
- Solera
- Exact
- SnelStart
- CCS
- Afas
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Gulf Gas and Power, Superfood, Seever
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A fully customizable cloud software with no coding required for your organization.
Company Email
sales@vobesoft.com
Contact No.
Company's Address
VobeSoft
Helftheuvelweg 11, 5222 AV 's-Hertogenbosch,
Netherlands
VobeSoft Comparisons
Popular VobeSoft Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
You shouldn’t expect just a broad range of features and flexible pricing from a reliable CRM Software. Almost as significant as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about VobeSoft or Freshdesk Omni, or you face some problems, or maybe you’ll need to ask for a certain change or functionality beneficial to your business you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are available. It’s also a significant advantage if you are able to profit from individual training or at the very least an FAQ you can use.
Page last modified