Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Web Foundry
- Real-Time Interaction Dashboards
- Transcript Analysis
- Proactive Engagement
- Co-Browsing
- Real-Time Analytics
- Canned Responses
- Macros
- Console
- Integrations
- Mobile Optimization
- SSL Suport
- A/B Testing
- Visitor Tracking History
- Voice Call
- Click-to-Call
Pricing Info
Pricing Info
Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.
Integrations
Integrations
Vivocha integrates with the following systems and applications:
- Magento
- MagentoGo
- Hybris
- Shopify
- WordPress
- Joomla
- PrestaShop
- Drupal
- Microsoft Dynamics
- Google Analytics
- Google Docs
- Zendesk
- Docebo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients.
Company Email
Contact No.
Company's Address
560 Mission Street,
JPMorgan Chase Bldg
San Francisco – CA 94105
USA
Vivocha Comparisons
Popular Vivocha Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
It may not always be sufficient to simply compare Vivocha and Freshdesk Omni with each other. Although specific tools, pricing plans and user experience are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards merited by each product. In many cases a less known solution may turn out to be a great choice that was a winner of many SaaS awards such as our Supreme Software Award which proves that despite limited market presence it’s a significant contender to the products that rule the market.
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