What is better Vivantio or Symphony Summit? Purchasing the appropriate Customer Support Software product is as straightforward as contrasting the good and weak features and terms offered by Vivantio and Symphony Summit. Here you can also match their all round scores: 8.4 for Vivantio vs. 8.0 for Symphony Summit. Or you can check their general user satisfaction rating, 93% for Vivantio vs. 100% for Symphony Summit.
We suggest that you put some effort and analyze their differences and decide which one is the better alternative for your business. Moreover. bear in mind to take into account your company’s or industry’s unique case, such as, a multilingual app for a global team or a mobile app to help you work away from your office.
We are aware that not all people have enough time to examine dozens of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
In the event you continue having second thoughts about which solution will work best for your company it might be a sound idea to examine each service’s social metrics. These metrics are usually a sign of how popular every solution is and how wide is its online presence. For example Vivantio Twitter account has currently 70 followers. At the same time Symphony Summit Twitter is followed by 299 users.
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