What is better Vivantio or Passageways OnSemble? It’s a good idea to use our scoring system to help you get a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Vivantio received 8.4 points, while Passageways OnSemble gained 6.9 points. At the same time, for user satisfaction, Vivantio scored 93%, while Passageways OnSemble scored N/A%.
Details about their functions, tools, supported platforms, customer support, etc. are given below to give you a more accurate assessment. Don’t forget to get only the features your company needs so you don’t waste cash for functions that you won’t be using.
We did our best to prepare reviews of all popular IT Service Software solutions that you can find on the market, but among them these three caught our special attention: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Passageways OnSemble’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Please note that even though both Vivantio and Passageways OnSemble may offer a top quality range of features every product might be designed for a different business size. If you are studying different apps you may want to give some attention to a company type they are aimed at. Certain functionalities might scale up efficiently for huge enterprises but if you run a small or mid-sized business it’s frequently more sensible to avoid paying for advanced functionalities that you might never have a chance to use.
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