What is better Vision Helpdesk or Oracle CRM? You can use our scoring system to give you a general idea which CRM Software product is better for your company. For overall product quality, Vision Helpdesk earned 9.2 points, while Oracle CRM received 8.7 points. At the same time, for user satisfaction, Vision Helpdesk scored 99%, while Oracle CRM scored 99%.
Information regarding their characteristics, tools, supported platforms, customer service, etc. are available below to provide you with a more correct assessment. Don’t forget to get only the features that you need to avoid wasting cash for tools which are redundant.
In the event you have to quickly decide on the more reliable Help Desk Software according to our review team we recommend you examine one of these services: Freshdesk, Zendesk, Salesforce Service Cloud.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Oracle CRM is sold on demand, starting from $75 per month, calculated on the basis of an annual subscription. There are two payment plans that don’t require annual commitment:
Standard Version $90/user/month – the maintenance and upgrading schedule is determined by Oracle.
Enterprise Version $125/user/month – the maintenance and upgrading schedule is determined by the customer.
Self-Deployed Version $110/user/month – the customer gets to deploy the CRM.
For more information on the pricing, please contact the company directly.
Oracle CRM integrates with the following systems and applications:
Siebel CRM
Oracle E-Business Suite
JD Edwards EnterpriseOne
Lotus Notes
Microsoft Office
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Oracle CRM handles all customer relationship management issues and business processes on a single platforms, and offers a variety of deployment methods.
When you pick a app that you think will work best for your business you shouldn’t just limit yourself to what experts have to say about it. Quite frequently personal experience with the app will vary, depending on specific preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for each app to give you a quick impression of how actual users of Vision Helpdesk and Oracle CRM estimate their contact with the product. Our algorithm is built around advanced analysis of product mentions on other websites, social networks and blogs, so you will get a complete and reliable overview of what other customers think about each app. In this example Vision Helpdesk got a total satisfaction rating at 99% while for Oracle CRM 99% of users claim they had a positive experience with it.
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