What is better Vision Helpdesk or Halo Service Desk? You can use our scoring system to give you a general idea which Help Desk Software product is will work better for your company. For overall product quality, Vision Helpdesk received 9.2 points, while Halo Service Desk gained 8.0 points. At the same time, for user satisfaction, Vision Helpdesk scored 99%, while Halo Service Desk scored 100%.
Specifics of their functions, tools, supported platforms, customer service, plus more are available below to help you get a more accurate review. Keep in mind to get only the functions that you need so as not to waste resources for functions that you won’t be using.
Those of you who are pressed for time or would like to get a Help Desk Software advice from our team might want to try out these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
When you pick a software that you think will be an actual asset for your company you shouldn’t just pay attention to what reviewers have to say about it. Quite frequently individual experience with the service may be different, depending on specific preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each product to give you a reliable overview of how real users of Vision Helpdesk and Halo Service Desk estimate their experience with the app. Our system is based on detailed analysis of product mentions on other websites, social media and blogs, so you are going to obtain a full and reliable picture of what other customers think about every app. In this example Vision Helpdesk has a total satisfaction rating at 99% while for Halo Service Desk 100% of users claim they had a positive experience with it.
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