What is better Vision Helpdesk or BMC Remedy 9? When looking for the ideal Help Desk Software for your enterprise it is recommended that you examine the functions, prices, as well as other important information concerning the product and vendor. Here, you can check the similarities and distinctions between Vision Helpdesk (overall score at 9.2 and user satisfaction at 99%) and BMC Remedy 9 (overall score at 8.3 and user satisfaction at 97%).
You may also check their specific modules, such as features, plans, rates, conditions, etc. What is more, analyze the terms carefully for information on hidden fees, including, setup fees, separate helpdesk support, upgrade fees, disk space fees, and more.
Users who don't have much time or need a Help Desk Software advice from our experts may want to examine these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
In case you continue having second thoughts about which app will be best in your case it might be a good idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how large is its online presence. For example, in case of Facebook Vision Helpdesk has 21013 likes on their official page while BMC Remedy 9 profile is liked by 57109 users.
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