What is better Vision Helpdesk or BMC Remedy 9? Finding the perfect Help Desk Software product is all about assessing different solutions and determining the top software for your specific needs. Our unique process will give you a brief look at the general rating of Vision Helpdesk and BMC Remedy 9. For all round quality and performance, Vision Helpdesk scored 9.2, while BMC Remedy 9 scored 8.3. On the other hand, for user satisfaction, Vision Helpdesk earned 99%, while BMC Remedy 9 earned 97%.
Below it's also possible to look at their functions, terms, plans, etc. to find out which application will be more suitable for your needs. One key aspect to check is whether the app can enable/disable permissions on different types of users to limit the exposure of any confidential business data.
People who don't have much time or could use a Help Desk Software suggestion from our experts might want to try out these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
In the event you are still having second thoughts about which service will be best for your company it might be a good idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular every service is and how wide is its online presence.For instance, if you look at Vision Helpdesk LinkedIn account you’ll learn that they are followed by 242 users. In case of BMC Remedy 9 the number of followers on their LinkedIn page is 101892.
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