What is better Velaro or Pure Chat? Getting the right Customer Support Software product is as straightforward as evaluating the strong and weaker functionalities and terms offered by Velaro and Pure Chat. Here you can also match their general scores: 8.7 for Velaro vs. 8.6 for Pure Chat. Or you can verify their general user satisfaction rating, 91% for Velaro vs. 97% for Pure Chat.
We suggest that you spend some time to examine their differences and decide which one is the better option for your business. Likewise, remember to take into account your company’s or industry’s special situation, such as, a multilingual solution for a global company or a mobile version to help you work away from your office.
People who are pressed for time or could use a Live Chat Software advice from our team might want to try out these top choices for this year: Vision Helpdesk, Zendesk, Pipedrive.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Every time you choose a product that you believe will be an actual asset for your business you shouldn’t simply limit yourself to what professionals have to say about it. Quite frequently individual experience with the solution will vary, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every product to give you a quick impression of how actual users of Velaro and Pure Chat evaluate their contact with the solution. Our system is built around advanced analysis of product mentions on other websites, social media and blogs, so you are going to get a full and credible overview of what other users think about every software. In this case Velaro got a total satisfaction rating at 91% while for Pure Chat 97% of people express they had a positive experience with it.
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