Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Visitor monitoring
- Workflows & routing
- Performance management
- Reporting & analytics
- Security
- Setup
- Proactive chat
- Sales & conversion tracking
- Integrations
Pricing Info
Pricing Info
Velaro offers 3 pricing packages:
Small Business Plan – $64.95/user
- Unlimited Visitors + Geotargeting
- 5 Groups
- 3 Proactive Chat Rules
- Manual Routing
- Full Branding & Surveys
- Agent Surveys
- Sales Conversion Tracking
- Customer Satisfaction Tracking
- Report Scheduling and Export
- Agent Availability Scheduling
- Standard Reporting
- Premium Integrations
Professional Plan – $149.95/user
Everything in Small Business Plan, plus:
- 1 Free Offline License
- Unlimited Groups
- Unlimited Proactive Chat Rules
- Workflow & Queue Based Routing
- Transcript Forwarding (web/FTP)
- Sensitive Data-Masking
- Advanced Reporting
- Shared Canned Messages
- A/B Canned Message Testing
- A/B Testing Pre-Chat Surveys
- Full Customization
- Phone Support
Enterprise Plan – Custom pricing
Customized for your needs
- Enterprise Reporting
- Enterprise Workflow & Queue Based Routing
- Multi-CRM Integration
- Enterprise Data Retention Management
- Administrative Audit Logging and Reporting
- Customized Training
- Success Manager Access and Reviews
- Enterprise Security
- Service Level Agreement
- Redlined EULA
- 24/7 Emergency Support
- GDPR Compliance
Integrations
Integrations
- Magento
- Customer relationship management (CRM)
- Microsoft Dynamics
- Salesforce
- NetSuite
- Data storage
- Content management systems (CMS)
- Social media (Facebook, Twitter, LinkedIn, Google+)
- Knowledgebase software
- Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Company Email
Contact No.
Company's Address
8 Market Place, Suite 300,
Baltimore, MD 21202
Velaro Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Almost as essential as functionalities and user support quality are pricing plans given by Velaro and Hiver. Although price should not be the only element it’s without a doubt a key thing to think about. You should expect a flexible pricing package that can be matched with your company size and easily scaled up if your team expands. Make sure you don’t opt for packages that include advanced features that you won’t find useful and always make an effort to get in touch with the vendor directly as enterprises can usually count on special pricing. You should also check out a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t require you to spend any money and offers a reliable overview of what it’s like to work with Velaro and Hiver.
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