What is better Velaro or Hiver? If you wish to have a convenient way to decide which Customer Support Software product is better, our unique method gives Velaro a score of 8.7 and Hiver a score of 8.8 for all round quality and performance. Furthermore, Velaro is rated at 91%, while Hiver is rated 96% for their user satisfaction level.
You can also assess their product details, including modules, tools, options, plans, costs, and others. Find out if the software allows you to customize at least part of its workflows to guarantee it fits your own business procedures.
We did our best to review all popular Live Chat Software solutions that you can find out there, but among them these three deserved our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
If you are still having second thoughts about which software will work best for your company it may be a sensible idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular every app is and how extensive is its online presence.For instance, if you look at Velaro LinkedIn page you’ll find out that they are followed by 245 users. In case of Hiver the volume of followers on their LinkedIn page is 4533.
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