What is better VCC Live or Glassix? Different organizations need different types of Customer Support Software. To understand well which one suits you, think about assessing various solutions feature by feature an taking into consideration their conditions and prices. Furthermore, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: VCC Live (8.4) vs. Glassix (8.6) for general quality and efficiency; VCC Live (98%) vs. Glassix (96%) for user satisfaction rating. Analyze their high and weak points and decide which software is a better option for your company. An effective, simple tactic is to note down the strengths and weaknesses of both solutions side by side and see which app is better.
People who don't have much time or want a Call Center Software recommendation from our team may want to examine these top choices for this year: Freshdesk Contact Center, Zendesk, JustCall.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
You shouldn’t count on just a broad array of functionalities and scalable pricing from a reliable Customer Support Software. Almost as important as core features is a quality customer support. You want to ensure that in a situation where you have any questions about VCC Live or Glassix, or you struggle with some problems, or maybe you’ll want to request a certain change or functionality useful to your business you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can profit from individual training or at the very least a knowledge base you can use.
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