What is better VCC Live or Gladly? If you wish to get a quick way to learn which Customer Support Software product is better, our exclusive algorythm gives VCC Live a score of 8.4 and Gladly a score of 7.4 for total quality and performance. Moreover, VCC Live is rated at 98%, while Gladly is rated N/A% for their user satisfaction level.
You can also compare their product details, including features, tools, options, plans, prices, and many more. Check whether the solution lets you to customize at least part of its workflows to ensure the software fits your own business workflows.
We know that not all businesses have the time to try out a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
You shouldn’t count on only a wide range of functionalities and adjustable pricing plans from a credible Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to guarantee that when you have any questions about VCC Live or Gladly, or you face some problems, or maybe you’ll need to ask for a certain revision or functionality beneficial to your business you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can benefit from personal training or at least an FAQ you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
