What is better Usersnap or Genesys? Finding the perfect Customer Support Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our unique process provides you with an instant look at the general rating of Usersnap and Genesys. For overall quality and performance, Usersnap scored 7.2, while Genesys scored 7.5. On the other hand, for user satisfaction, Usersnap earned N/A%, while Genesys earned N/A%.
Below you can also check their features, terms, plans, etc. to find out which program will be more appropriate for your needs. One critical feature to evaluate is if the application allows you to enable and disable permissions on different types of users to limit the exposure of any critical business data.
We realize that not all businesses have the time to try out a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
If you are still having doubts about which solution will perform best for your business it might be a sound idea to examine each service’s social metrics. These metrics are usually an indicator of how popular a given product is and how big is its online presence.For instance, if you analyze Usersnap LinkedIn account you’ll find out that they are followed by 19 people. In case of Genesys the number of followers on their LinkedIn page is 193.
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