What is better User.com or Vivantio? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, User.com received 8.4 points, while Vivantio received 8.4 points. At the same time, for user satisfaction, User.com scored 100%, while Vivantio scored 93%.
Specifics of their unique elements, tools, supported platforms, customer support, etc. are given below to help you get a more correct analysis. Keep in mind to purchase only the features your business requires so you don’t waste money for functions which are redundant.
In the event you need to quickly locate the top Live Chat Software according to our review team we suggest you check out one of these services: Zendesk, Vision Helpdesk, Pipedrive.
User.com integrates with the following systems and applications:
Slack
Shopify
Magento
WordPress
Twilio
Zapier
PrestaShop
Squarespace
Salesforce
Drupal
Segment.io
BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You don’t want exclusively a broad array of useful tools and flexible pricing plans from a popular Customer Support Software. Almost as essential as core features is a quality customer support. You want to ensure that in a situation where you have any questions about User.com or Vivantio, or you face some problems, or maybe you’ll want to ask for a specific change or functionality beneficial to your business you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can enjoy personal training or at the very least an FAQ you can use.
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