What is better User.com or Kayako? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, User.com earned 8.4 points, while Kayako received 9.0 points. At the same time, for user satisfaction, User.com scored 100%, while Kayako scored 95%.
Information regarding their features, tools, supported platforms, customer support, plus more are provided below to provide you with a more versatile analysis. Don’t forget to choose only the functions your company needs so you don’t waste money for functions that you won’t be using.
People who want to save some time or need a Live Chat Software suggestion from our team might want to investigate these top choices for the current year: Pipedrive, Vision Helpdesk, Zendesk.
User.com integrates with the following systems and applications:
Slack
Shopify
Magento
WordPress
Twilio
Zapier
PrestaShop
Squarespace
Salesforce
Drupal
Segment.io
BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Almost as important as functionalities and user support level are pricing packages provided by User.com and Kayako. Although cost should not be the only element it’s definitely a key thing to think about. You should expect a flexible pricing package that can be adjusted to your company size and painlessly scaled up if your company grows. Make sure you don’t choose packages that include extra tools that you won’t find a use for and always try to contact with the vendor directly as big companies can often count on more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a reliable overview of what it’s like to work with User.com and Kayako.
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