What is better Track-It! or Groove? Getting the right Customer Support Software for your business is difficult with so many functions, choices, and offers to choose from. On the other hand, relying on our review platform will make it possible for you to cut down the selection steps by displaying all major apps in one place.
For example, you can compare Track-It! and Groove for their features and overall scores, namely, 8.1 and 9.5, respectively. Furthermore, you can check which one has higher general user satisfaction rating: 100% (Track-It!) and 91% (Groove) to learn which solution is the better choice for your business. Don’t just buy the solution with the most attractive price, but the one that gives the best value.
We are aware that not all companies have enough time to scrutinize a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
In the event you continue having doubts about which solution will work best for your business it might be a sensible idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular each software is and how large is its online presence. For instance, in case of Facebook Track-It! has 52000 likes on their official profile while Groove profile is liked by 0 users.
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