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Compare Toonimo vs eDesk

What is better Toonimo or eDesk? There are numerous Help Desk Software products out there these days. The simplest way to find out which one fits your needs best is to examine them side by side. As an example, here you can compare Toonimo and eDesk for their overall score (8.5 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

It’s also possible to examine their features and pricing terms along with other useful details below. When matching products make sure to analyze their related features and mark their disparities to have a clearer picture of both deals. Likewise, bear in mind to evaluate other features including security, backup, ease-of-use, and helpdesk support.

Currently, the most significant services in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • WYSIWYG editor
  • Real voice recording
  • Custom-built messaging
  • Behavior based triggers
  • Fully adaptive to mobile
  • Seamless integration
  • A/B testing for different scripts
  • Analytics dashboard
  • Custom graphic elements
  • 3D animated characters

Pricing Info

Pricing is by quote to customize a plan for your specific needs and volume. Custom plans are either on a per usage rate or unlimited plan for enterprise solutions. Likewise, plans can be on a monthly, quarterly, or annual basis. Full tech support and a dedicated Success Manager for updates, statistics, and general support are also provided. You can easily request a quote for your company here.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

RingLead, Amazon Webstore, Cellcom, Royal United Mortgage, InsuranceQuotes

Integrations

  • LivePerson
  • LiveChat
  • Userlike Live Chat
  • Zopim Live Chat
  • Olark Live Chat
  • iridize
  • Google Analytics
  • WalkMe
  • API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Toonimo is a software solution that you can use to increase sales, engagement, and customer satisfaction with personalized digital walkthroughs.

Company Email

info@toonimo.com

Contact No.

Company's Address

228 Park Avenue South
New York, NY 10003

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $69

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Centralized Inbox For All Integrations
  • Customer Sidebar
  • Real-Time, Dynamic Dashboards
  • Intelligent Routing
  • AI-Powered Ticket Response
  • Feedback Management
  • SLA Management
  • Auto Translate
  • Snippets and Templates
  • Autoresponder
  • Filters
  • Labels
  • Reporting
  • Invoice Generator
  • Ticket Assignation
  • Live Chat

Pricing Info

eDesk offers the following basic and enterprise pricing packages:

eDesk Essential – $85/user/month or $69/user/month (Annual Billing)

  • Up to three channels
  • Up to three users
  • Consolidation of tickets from your three channels
  • Smart Ticket Allocation
  • Single view of customer, product & order details
  • Dashboard overview of sales and response performance
  • Integrated marketplace SLAs
  • Auto-responders
  • Snippets & Templates
  • Labels & Rules
  • Collision detection
  • User permissions
  • Invoice-generator
  • Email support

eDesk Unlimited – $125/user/month or $99/user/month (Annual Billing)

  • All eDesk Essential features
  • AI-assisted responses
  • Chat Widgets
  • Feedback Management
  • Phone support

eDesk Unlimited+ – $195/user/month or $159/user/month (Annual Billing)

  • All eDesk Unlimited features
  • API integration
  • Auto-translation
  • Enterprise Reporting
  • 24×7 Agent support
  • Dedicated account manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Simple Tire, DOMU Brands

Integrations

eDesk integrates with the following business systems and applications:

  • Amazon
  • eBay
  • Allegro
  • Fnac
  • Walmart
  • Magento
  • Shopify
  • Bigcommerce
  • WooCommerce
  • Brightpearl
  • Channel Advisor
  • Linnworks
  • Skubana
  • Twitter
  • Facebook
  • Email Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive customer help desk that is totally designed and geared for e-commerce.

Company Email

support@edesk.com

Contact No.

Company's Address

xSellco Limited
Two Haddington Buildings
Dublin
Ireland

TalentLMS

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Administrative Reporting
  • Automated Actions
  • Certification Management
  • Course Authoring
  • Course Catalog
  • Course Marketplace
  • Custom Branding
  • Custom Fields
  • Custom Homepage
  • Custom Reporting
  • Data Import/Export
  • Defined User Roles
  • Display Transcripts
  • E-commerce
  • Exam Engine
  • File Exchange
  • Grading
  • ILT Support
  • Individual Plans
  • Mobile Access
  • Multi-organization Structure (Branches)
  • Notifications
  • Registration Management
  • Testing
  • Training Metrics
  • Web Conference

Pricing Info

TalentLMS provides a completely free version of their product plus eight paid editions priced competitively for businesses of varying size and budget. The free plan supports up to 5 users and up to 10 courses which should be more than enough to test all the capabilities of the software. You can start your free plan of TalentLMS here. Users can also choose from standard or unlimited plans (with unlimited registered users) with the option of getting billed monthly or annually. The following standard plans are available:

Free Plan – $0

  • Up to 5 users
  • Up to 10 courses
  • Unlimited email support

Starter Plan – $59/month (billed annually) or $79/month (billed monthly)

  • Up to 40 users
  • Unlimited courses
  • Unlimited email support

Basic Plan – $129/month (billed annually) or $1529/month (billed monthly)

  • Up to 100 users
  • Unlimited courses
  • Single Sign-On support

Plus Plan – $249/month (billed annually) or $329/month (billed monthly)

  • Up to 500 users
  • Unlimited courses
  • Unlimited email support
  • Single Sign-On support
  • Custom reports
  • Triggered actions

Premium Plan – $429/month (billed annually) or $529/month (billed monthly)

  • Up to 1000 users
  • Unlimited courses
  • Live Chat Support
  • Unlimited email support
  • Single Sign-On support
  • Custom reports
  • Triggered actions

In addition to that there are also the following active plans available:

Starter Active – $129/month (billed annually) or $159/month (billed monthly)

  • 40 active users/month
  • Unlimited registered users
  • Unlimited courses
  • $4 per additional active user

Basic Active – $239/month (billed annually) or $299/month (billed monthly)

  • 100 active users/month
  • Unlimited registered users
  • Unlimited courses
  • Unlimited email support
  • Single Sign-On support
  • Custom reports
  • Triggered actions
  • $4 per additional active user

Plus Active – $349/month (billed annually) or $449/month (billed monthly)

  • 250 active users/month
  • Unlimited registered users
  • Unlimited courses
  • Unlimited email support
  • Single Sign-On support
  • Custom reports
  • Triggered actions
  • $3 per additional active user

Premium Active – $479/month (billed annually) or $599/month (billed monthly)

  • 500 active users/month
  • Unlimited registered users
  • Unlimited courses
  • Live Chat support
  • Unlimited email support
  • Single Sign-On support
  • Custom reports
  • Triggered actions
  • $2 per additional active user

To learn more about TalentLMS pricing, including its enterprising plans visit their website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

cPanel, Shopify, The University of Arizona

Integrations

TalentLMS supports integrations with the below business applications:

  • Gmail
  • MailChimp
  • PayPal
  • Salesforce
  • Sharepoint
  • Shopify
  • Stripe
  • WordPress
  • Zapier
  • Zendesk
  • Zopim
  • BambooHR

TalentLMS was the first LMS to provide support for the integration gateway Zapier.com, enabling users to integrate with more than 200 services.

Natively, the platform allows you to integrate content from external sources such as Scribd, Sharepoint, Wikipedia, Vimeo, YouTube, and others. Plus, it supports interoperability with third party learning apps via the TinCan and SCORM APIs, as well as smooth integration with the BigBlueButton teleconference service.

YouTube, Vimeo, Wikipedia, Sharepoint, Scribd, and the like, interoperability with third party learning tools through the SCORM and TinCan APIs, as well as seamless integration with the BigBlueButton teleconference service.

TalentLMS’ reporting engine can export data in Excel format for further processing and the platform provides native support for Single Sign-On (SSO) based on the LDAP and SAML2 standards, and it integrates with Okta and OneLogin. Finally, the LMS offers its own API to help you develop custom integration with any legacy system or enterprise service.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TalentLMS is a super-easy, cloud LMS to train your employees, partners, customers, or students.

Company Email

marketing@talentlms.com

Company's Address

Epignosis LLC
315 Montgomery Street, 9th Floor
San Francisco, California
CA 94104
United States of America

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No Help Desk Software will be perfect enough to cater to all the needs of a specific team. Though key functionalities of Toonimo and eDesk are important you should also thoroughly examine the integrations provided by each solution. Very often your team will already be making use of various kinds of SaaS software in your company and it’s definitely wiser to opt for software that integrate well with each other. If you do that you will be able to ensure an effortless transfer of data between your teams and software used, which can really reduce time spent on migrating between one product and the other.

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