What is better Tender Support or Vision Helpdesk? To successfully find the most useful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For example, here it is possible to match Tender Support’s overall score of 7.8 against Vision Helpdesk’s score of 9.2. You can also review their general user satisfaction: Tender Support (94%) vs. Vision Helpdesk (99%).
Furthermore, you can evaluate their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are more likely to select the right software for your business. Of course you should know your particular requirements to realize which software addresses those needs.
Those of you who don't have much time or need a Customer Support Software advice from our experts may want to take a look at these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
If you compare various Customer Support Software apps you shouldn’t just analyze their list of features and offered pricing plans. Consider that the software must be matching your needs and company so the more flexible their offer the better. Explore which OSes are supported by Tender Support and Vision Helpdesk and make sure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this might be a critical factor for many companies.
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