What is better Tawk.to or Salesforce Service Cloud? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Tawk.to attained 8.5 points, while Salesforce Service Cloud received 9.6 points. At the same time, for user satisfaction, Tawk.to scored 88%, while Salesforce Service Cloud scored 97%.
Details about their features, tools, supported platforms, customer service, etc. are provided below to give you a more versatile assessment. Remember to choose only the tools your company needs so as not to waste money for functions that are unnecessary.
We know that not all companies have the time to examine a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Both Tawk.to and Salesforce Service Cloud were evaluated by a team of independent SaaS experts who prepared a thorough study of all crucial aspects of every service. Their total score was calculated using our unique SmartScore model which gives an individual partial score to each factor including: main functionalities, customer support, mobile device support, security, user satisfaction and reviews in other media. We know useful features are not the only aspect essential to a business so we make an effort to pay attention to all facets of a solution before coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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