What is better SysAid or Oxygen Help Desk? It’s easy to our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your business. For overall product quality, SysAid attained 9.2 points, while Oxygen Help Desk received 6.8 points. Meanwhile, for user satisfaction, SysAid scored 98%, while Oxygen Help Desk scored 96%.
Details about their unique elements, tools, supported platforms, customer service, plus more are given below to give you a more versatile review. Remember to purchase only the functions your company needs so you don’t waste resources for functions that you won’t be using.
At the moment, the most significant products in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Please keep in mind that even though both SysAid and Oxygen Help Desk may have an outstanding array of features each service could be created for a different business size. If you are analyzing various solutions you may want to focus on a company size they are meant for. Certain elements might scale up efficiently for large enterprises but if you own a small or medium company it’s frequently better to refrain paying for advanced features that you might never actually use.
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