What is better SysAid or LANDESK Service Desk? It’s easy to our scoring system to provide you with a general idea which Help Desk Software product is will work better for your company. For overall product quality, SysAid attained 9.2 points, while LANDESK Service Desk earned 8.0 points. At the same time, for user satisfaction, SysAid scored 98%, while LANDESK Service Desk scored 94%.
Details about their features, tools, supported platforms, customer support, and more are given below to help you get a more versatile analysis. Don’t forget to get only the tools that you need so you don’t waste cash for features which are redundant.
We realize that not all companies have enough time to try out dozens of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
When you select a app that you think will be an actual asset for your team you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the product may change, depending on your own preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each software to give you a reliable overview of how real users of SysAid and LANDESK Service Desk estimate their experience with the app. Our algorithm is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you are going to receive a full and credible picture of what other customers think about each app. In this case SysAid got a total satisfaction rating at 98% while for LANDESK Service Desk 94% of people express they had an enjoyable experience with it.
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