What is better SysAid or Hiver? The ideal Customer Support Software is a program that can deal with your company’s specific requirements. It’s easy to find which choice works really with your industry if you assess numerous products before you decide which one is the best.
As an example, SysAid and Hiver are scored at 9.2 and 8.8, respectively, for overall quality and performance. Similarly, SysAid and Hiver have a user satisfaction rating of 98% and 96%, respectively, which reveals the general feedback they get from customers. Even better, get in touch with a regular client of the software and solicit their comments concerning the software in question.
If you would like to quickly locate the top Help Desk Software according to our review team we recommend you examine the following solutions: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Every time you choose a app that you believe will be an actual asset for your team you shouldn’t just limit yourself to what professionals have to say about it. Quite frequently personal experience with the software will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable overview of how real users of SysAid and Hiver estimate their contact with the solution. Our system is built around complex analysis of product mentions on other websites, social media as well as blogs, so you are going to obtain a complete and credible landscape of what other customers think about every service. In this example SysAid has a total satisfaction rating at 98% while for Hiver 96% of users claim they had a positive experience with it.
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