What is better SysAid or Hipporello Service Desk? It’s easy to our scoring system to give you a general idea which Help Desk Software product is will work better for your business. For overall product quality, SysAid earned 9.2 points, while Hipporello Service Desk gained 8.0 points. Meanwhile, for user satisfaction, SysAid scored 98%, while Hipporello Service Desk scored 100%.
Information regarding their unique elements, tools, supported platforms, customer support, and more are provided below to provide you with a more accurate assessment. Don’t forget to get only the tools that you need to avoid wasting cash for features which are redundant.
In the event you would like to quickly find the top Help Desk Software according to our review team we suggest you try out the following solutions: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
You should pay attention to the fact that even though both SysAid and Hipporello Service Desk may offer an outstanding set of features every service could be created for a different business size. If you are studying different apps you should pay attention to a company type they are meant for. Specific elements might scale up well for big enterprises but if you run a small or mid-sized business it’s usually better to avoid paying for customized features that you might never use.
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