What is better SysAid or BMC Remedy 9? If you want to get a convenient way to find out which Help Desk Software product is better, our unique method gives SysAid a score of 9.2 and BMC Remedy 9 a score of 8.3 for all round quality and performance. In addition, SysAid is rated at 98%, while BMC Remedy 9 is rated 97% for their user satisfaction level.
You can also assess their product details, including features, tools, options, plans, prices, and much more. Find out whether the solution allows you to customize some of its processes to ensure it complements your own business procedures.
People who want to save some time or want a Help Desk Software suggestion from our experts may want to examine these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Almost as essential as functionalities and user support level are pricing options provided by SysAid and BMC Remedy 9. Even though pricing should not be the only factor it’s without a doubt a key thing to consider. You should look for a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your team expands. Be sure that you don’t pick packages that include extra functionalities that you won’t use and always make an effort to contact with the vendor directly as big companies can often count on special pricing. You should also give a chance to a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it feels like to work with SysAid and BMC Remedy 9.
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