What is better SysAid or BlackBeltHelp AI? We are here to streamline the cumbersome process of comparing Help Desk Software products for you. For instance, on this page you can check the overall performance of SysAid (9.2) and compare it with the overall performance of BlackBeltHelp AI (8.0). You can also match their overall user satisfaction rating: SysAid (98%) vs. BlackBeltHelp AI (N/A%).
Furthermore, you can read their services thoroughly to see which product can better deal with your company’s requirements. In general, any business solution must let you to quickly view the big picture, all the while allowing you immediate access to the details.
We are aware that not all businesses have enough time to test a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.
BlackBeltHelp Artificial Intelligence integrates with the following business systems and applications:
Salesforce
inContact
Twilio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Collin College, University of South Dakota, Colorado Community College System
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A help desk support solution that caters to higher education institutions, designed to automate more than 50% of IT Help Desk Support processes, streamlining the delivery of support and services to students, faculty, and staff.
When you choose a service that you believe will be an actual asset for your team you shouldn’t only limit yourself to what professionals have to say about it. Very often personal experience with the app will vary, depending on your own goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a reliable overview of how real users of SysAid and BlackBeltHelp AI rate their contact with the solution. Our algorithm is built around complex analysis of product mentions on other websites, social media and blogs, so you are going to get a complete and credible picture of what other people think about each service. In this case SysAid has a total satisfaction rating at 98% while for BlackBeltHelp AI N/A% of people claim they had an enjoyable experience with it.
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