What is better Symphony Summit or Vivantio? We are here to improve the whole process of assessing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Symphony Summit (8.0) and compare it with the overall performance of Vivantio (8.4). It's also possible to match their overall user satisfaction rating: Symphony Summit (100%) vs. Vivantio (93%).
What’s more, lexamine their capabilities in detail to check which product can better deal with your company’s requirements. Generally, any business app should allow you to quickly see the big picture, all the while offering you easy access to the details.
If you have to quickly decide on the best IT Service Software according to our experts we suggest you check out one of these services: Zendesk, LiveAgent, Freshservice.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Every time you pick a solution that you are sure will be an actual asset for your company you shouldn’t simply focus on what professionals have to say about it. In many cases personal experience with the service may be different, depending on specific goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every solution to give you a quick overview of how real users of Symphony Summit and Vivantio evaluate their experience with the app. Our algorithm is built around detailed analysis of product mentions on other websites, social media and blogs, so you are going to get a full and reliable landscape of what other clients think about each service. In this case Symphony Summit got a total satisfaction rating at 100% while for Vivantio 93% of users claim they had a positive experience with it.
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