What is better SurveySensum or Nicereply? There are many Survey Tools products in the market these days. The best way to find out which product fits your needs best is to evaluate them side by side. For example, here you can examine SurveySensum and Nicereply for their overall score (8.7 vs. 8.5, respectively) or their user satisfaction rating (97% vs. 88%, respectively).
Additionally, you can examine their individual modules and pricing stipulations as well as other valuable information below. When matching products make sure you analyze their related advantages and mark their disparities to obtain a clearer picture of both deals. What is more bear in mind to assess secondary features including security, backup, ease-of-use, and helpdesk support.
We did our best to review all popular Survey Tools services available out there, but among all the ones we reviewed these three deserved our special attention: Sogolytics, Qualtrics Research Core, Alchemer.
SurveySensum provides enterprise pricing details for different business scales. They offer a free plan to start off and customers can book a quotation for a more premium plan.
Free – $0/month
25 responses per month
500 emails per month
Unlimited surveys
Unlimited users
Unlimited questions
Enterprise – By quote
Monthly CX Consulting
Dedicated CX Manager
Priority support less than 4 hours
Unlimited training for your teams
Implementation support: from designing surveys, to create monthly reports, dashboards, etc.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
When you select a solution that you think will be an actual asset for your business you shouldn’t simply limit yourself to what experts have to say about it. Very often personal experience with the solution may be different, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each service to give you an immediate impression of how real users of SurveySensum and Nicereply evaluate their contact with the app. Our algorithm is based on complex analysis of product mentions on other websites, social media as well as blogs, so you will receive a comprehensive and reliable picture of what other people think about each product. In this case SurveySensum has a total satisfaction rating at 97% while for Nicereply 88% of users express they had an enjoyable experience with it.
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