TeamViewer
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
- Custom Views
- Processes Unlimited
- Ticket Categories
- Timesheets & Activities
- Language Support
- Dictionary Unlimited
- Customer Self Service 100 Unlimited
- Additional Custom Fields
- Web Forms Designer
- LDAP Connector
- SLA Management
- Software Licence Manager
- Email Outgoing & Incoming
- Reports
- Quick Reports
- KPI Monitor
- Configuration Management
- Product Database
- Inventory/Asset Database
- Service Catalogue
- ITSM Configuration
- Incident Management
- Problem Management
- Change Management
- Request Management
- Release Management
- Operations Management
- Facilities Management
- Financial Management
- Contract Management
- Purchase Order
- Accounts
- 3rd Party SLA Monitoring
- CRM
- Contact Profiling
- Marketing Campaigns
- Opportunity Management
Pricing Info
Pricing Info
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module*
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
- Problem Management
- Change Management
- KPI Monitor
- Inventory/Asset Database
And more.
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
- Suppliers
- Contract Management
- Purchase Orders
- Accounts
- 3rd Party SLA Monitoring
- Request Management
- Release Management
- Operations Management
- Facilities Management
Integrations
Integrations
SupportDesk supports integrations with the following business systems and applications.
- JIRA
- LANDesk
- Centennial
- Microsoft System Center Service Manager
- LDAP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newport City Council, Avenir Telecom, Concorde IT Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Company Email
support@houseonthehill.com
Contact No.
Company's Address
127 Stockport Road, Marple Cheshire, England, SK6 6A
SupportDesk Comparisons
Popular SupportDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Remote Support
- Remote Administration
- Remote Access
- Home Office
- Online Meetings
- Online Presentation
- Training Session
- Online Teamwork
- Chat and nudge
- Push text to device clipboard
- Push and pull Wi-Fi settings
- Pull system log files
- See a list of all installed apps
- Real-time screen sharing
- Secure connection
- User management
- Log every support connection
- Web-based connections
- Central setting policies
- Service queue with session codes
- Customer modules with your own corporate design
- IT management with ITbrain™
Pricing Info
Teamviewer is available as a downloadable software with varying one-time license fees:
Free – for personal, non-commercial use or as a trial version for business users.
Business – $749
- Unlimited endpoints
- Single-user license
- Device management
- Customizable customer modules
- Meetings & Presentations
- PC2PC, Mobile2PC
- Wake-on-LAN
Premium – $1,499
- Unlimited endpoints
- All Business features, plus:
- Multi-user (floating) license
- Device and user management
- Customizable customer modules
- Meetings & Presentations
- PC2PC, Mobile2PC
- Wake-on-LAN
- User connection reporting
- 1 channel (concurrent user)
- Additional channels available (extra charge)
Corporate – $2,839
- Unlimited endpoints
- Everything in the Premium plan +
- Multi-user (floating) license
- Device and user management
- Customizable customer modules
- Meetings & Presentations
- PC2PC, Mobile2PC
- Wake-on-LAN
- User and device connection reporting
- 3 channels (concurrent users)
- Additional channels available (extra charge)
- Mass deployment
- 12 months of priority service
Integrations
TeamViewer supports integrations with the following business systems and applications:
- Microsoft Outlook
- JIRA
- Spiceworks
- ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
Company Email
support@teamviewer.com
Contact No.
Company's Address
TeamViewer GmbH
Jahnstr. 30
73037 Göppingen
Germany
TeamViewer Comparisons
Popular TeamViewer Alternatives
The software analyzed on this page are merely a small part of our full Customer Support Software category and you should remember that there may be more desirable options out there. If you would like to guarantee you make the optimal decision for your company we strongly urge you to analyze more software first. It may also be a good idea to check out our top 10 Customer Support Software list to see which software are now the best ones and dominate the market.
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