What is better SupportDesk or TeamViewer? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, SupportDesk attained 7.4 points, while TeamViewer earned 8.4 points. At the same time, for user satisfaction, SupportDesk scored 100%, while TeamViewer scored N/A%.
Information regarding their features, tools, supported platforms, customer service, etc. are given below to provide you with a more correct review. Keep in mind to purchase only the tools your company needs so you don’t waste resources for tools that are unnecessary.
Our experts made sure to review all popular solutions available out there, but among all the ones we reviewed these three caught our special attention: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
TeamViewer supports integrations with the following business systems and applications:
Microsoft Outlook
JIRA
Spiceworks
ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
It may not always be sufficient to just compare SupportDesk and TeamViewer against one another. Although specific functionalities, pricing plans and customer experience are all crucial and should be included when making a final decision, you should also check out the recognition and awards merited by every software. Very often a less dominant software may turn out to be an excellent choice that was distinguished with industry awards such as our Experts’ Choice Award which proves that regardless of limited market presence it’s a significant contender to the software that dominate the market.
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