SupportDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
- Custom Views
- Processes Unlimited
- Ticket Categories
- Timesheets & Activities
- Language Support
- Dictionary Unlimited
- Customer Self Service 100 Unlimited
- Additional Custom Fields
- Web Forms Designer
- LDAP Connector
- SLA Management
- Software Licence Manager
- Email Outgoing & Incoming
- Reports
- Quick Reports
- KPI Monitor
- Configuration Management
- Product Database
- Inventory/Asset Database
- Service Catalogue
- ITSM Configuration
- Incident Management
- Problem Management
- Change Management
- Request Management
- Release Management
- Operations Management
- Facilities Management
- Financial Management
- Contract Management
- Purchase Order
- Accounts
- 3rd Party SLA Monitoring
- CRM
- Contact Profiling
- Marketing Campaigns
- Opportunity Management
Pricing Info
Pricing Info
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module*
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
- Problem Management
- Change Management
- KPI Monitor
- Inventory/Asset Database
And more.
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
- Suppliers
- Contract Management
- Purchase Orders
- Accounts
- 3rd Party SLA Monitoring
- Request Management
- Release Management
- Operations Management
- Facilities Management
Integrations
Integrations
SupportDesk supports integrations with the following business systems and applications.
- JIRA
- LANDesk
- Centennial
- Microsoft System Center Service Manager
- LDAP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newport City Council, Avenir Telecom, Concorde IT Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Company Email
support@houseonthehill.com
Contact No.
Company's Address
127 Stockport Road, Marple Cheshire, England, SK6 6A
SupportDesk Comparisons
Popular SupportDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Assign tasks by adding labels to emails
- Easily filter your inbox to see who is doing what
- New task notifications in email
- Shared email archive
- Shared Gmail labels
- Shared notes in Gmail
- Tight Gmail and Google Apps integration
Pricing Info
GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.
Free
- 3 users
- 3 shared labels
- 10 shared notes/day
- Share up to 50 emails/day
Starter: $5/user/month
- Minimum 5 users
- 50 shared labels
- 100 shared notes/day
- Share up to 1000 emails/day
Plus: $9/user/month
- Minimum 5 users
- 200 shared labels
- 250 shared notes/day
- Share up to 3000 emails/day
Enterprise: $12/user/month
- Minimum 25 users
- 500 shared labels
- 1000 shared notes/day
- Share up to 10,000 emails/day
Integrations
- Tight Google Apps and Gmail integration
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Brandeis University, Ronin Corporation, Pinterest
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.
Company Email
support@grexit.com
Company's Address
GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA
GrexIt Comparisons
Popular GrexIt Alternatives
The apps examined on this page are only a sliver of our complete Customer Support Software category and you should take into account that there could be more desirable options out there. If you would like to make sure you make the best possible choice for your company we strongly suggest that you test more apps first. It may also be a good idea to check out our top 10 Customer Support Software ranking to see which software are now the best ones and dominate the market.
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