What is better SuiteCRM or Salesforce Service Cloud? Various firms demand different types of CRM Software. To find out which one suits you, consider evaluating various alternatives feature by feature along with their terms and prices. Furthermore, you will get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: SuiteCRM (8.6) vs. Salesforce Service Cloud (9.6) for general quality and efficiency; SuiteCRM (100%) vs. Salesforce Service Cloud (97%) for user satisfaction rating. Analyze their strong and low points and see which software is a more sensible choice for your company. One simple but effective tip is to list the advantages and disadvantages of both services next to each other and check which app has more benefits.
Our team put a lot of effort to review all popular CRM Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshsales, HubSpot Smart CRM, Salesforce CRM.
SuiteCRM was designed as an open-source alternative to top notch CRM systems, which is why all functionality is available for free, and there are no enterprise pricing plans.
SuiteCRM offers open API to help integrate it with a variety of business systems and applications. Some of the integrations include:
Sage 50
Joomla
WordPress
Constant Contact
Twitter
Survey Monkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS England
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An award-winning open source Customer Relationship Management (CRM) application. SuiteCRM is enterprise-ready and is displacing vendors in large accounts.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as crucial as features and user support quality are pricing packages provided by SuiteCRM and Salesforce Service Cloud. Although cost should not be the only factor it’s definitely an important thing to think about. You should look for a flexible pricing plan that can be adjusted to your business size and painlessly scaled up when your team develops. Make sure you don’t choose packages that have extra functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can frequently count on special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and gives you a reliable overview of what it feels like to work with SuiteCRM and Salesforce Service Cloud.
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