What is better Squaretalk or QueueMetrics-Live? Comparing Squaretalk and QueueMetrics-Live, you can actually see which Communications Software product is the better alternative. This guarantees that your company can get the most productive and useful program. You can examine the specifics, like available tools, prices, plans offered by each vendor, offer stipulations, etc.
We also let you check their general scores to know which one looks to be more beneficial for your firm. Squaretalk has 8.5 points for overall quality and 97% rating for user satisfaction; while QueueMetrics-Live has 8.0 points for overall quality and N/A% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an an email question to both and find out which vendor replies sooner.
Our experts made sure to review all popular VoIP Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Slack, 8×8 VoIP Phone Service, RingCentral.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
QueueMetrics-Live integrates with the following business systems and applications:
Asterisk PBX
Wombat Dialer
CRMs
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aramex International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
Every time you research different Communications Software services you shouldn’t just analyze their features list and available pricing packages. Consider that the software should be meeting your needs and business so the more flexible their offer the better. Find our which platforms are supported by Squaretalk and QueueMetrics-Live and be certain you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, as this could be a deal breaker for many firms.
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