What is better Spiraldesk or HelpCrunch? If you wish to have a easy way to decide which CRM Software product is better, our unique method gives Spiraldesk a score of 8.0 and HelpCrunch a score of 8.7 for general quality and performance. Moreover, Spiraldesk is rated at N/A%, while HelpCrunch is rated 100% for their user satisfaction level.
You can also assess their product details, such as functions, tools, options, plans, pricing, and much more. See if the software allows you to customize some of its workflows to guarantee the software fits your own business workflows.
Our team put a lot of effort to prepare reviews of all popular Customer Service Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
1 Agent
1 Brand
1 Department
Email Channel
Ticket Filters
Knowledge Base
Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
All Lite Features
3 Brands
10 Departments
Social Media Integrations
Workflow Automation
Multiple Products or Brands
Ticket Tracking & Time Monitoring
Email Whitelists & Blacklists
IP Whitelists & Blacklists
Automatic Ticket Tagging
Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
All Curl Features
10 Brands
25 Departments
White-labeled Portals
Unlimited Ticket Filters
SSL Portals
Agent Collision
Web Forms
Custom Attachment Store
Ticket List Export
REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
No CRM Software will manate to cover all the needs of a company. Though key features of Spiraldesk and HelpCrunch are obviously a priority you should also carefully analyze the integrations supported by a given service. In many cases you will already be making use of some other B2B software in your company and it’s definitely wiser to go with services that integrate well with each other. With that approach you will be able to guarantee a reliable exchange of data between your teams and apps, which can considerably reduce time wasted on migrating between one service and the other.
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