What is better SmartKarrot or NICE inContact CXone? With a wide range of functions, pricing, conditions, and more to compare, choosing the right Customer Experience Management Software for your business is tough. However by using our system, it is simple to match the functions of SmartKarrot and NICE inContact CXone including their general score, respectively as: 7.4 and 8.8 for overall score and 100% and 91% for user satisfaction.
You can also review them feature by feature and see which application is a more suitable fit for your enterprise. Remember to ask for a free trial first before getting a plan to see how the software can benefit you in practical situations.
We know that not all businesses have enough time to examine a wide range of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, Alchemer, Smartlook.
SmartKarrot is built for small and medium-sized subscription businesses and tech companies. You may contact the vendor for enterprise pricing and request for a quote.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Every time you research different Customer Experience Management Software apps you shouldn’t only explore their features list and available pricing packages. Consider that the product must be adjusted to your standards and business so the more flexible their offer the better. Learn which OSes are supported by SmartKarrot and NICE inContact CXone and ensure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this might be a critical factor for many companies.
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