What is better SmartAction or CloudTalk? A good way to find the right Customer Support Software product for your firm is to cross-check the solutions against each other. Here you can compare SmartAction and CloudTalk and see their functions compared contrastively to help you choose which one is the superior product.
Likewise, you can examine their overall ratings, for instance: overall score (SmartAction: 7.0 vs. CloudTalk: 8.5) and user satisfaction (SmartAction: 98% vs. CloudTalk: 100%). Analyze their differences and similarities and discover which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
We did our best to review all popular Call Center Software solutions that you can find on the market, but among them these three caught our special attention: JustCall, Zendesk, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
When you choose a service that you believe will work best for your team you shouldn’t simply limit yourself to what reviewers have to say about it. Very often personal experience with the service will vary, depending on your own preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable impression of how actual users of SmartAction and CloudTalk rate their experience with the software. Our system is based on advanced analysis of product appearances on other sites, social media and blogs, so you will get a complete and credible overview of what other customers think about each software. In this example SmartAction got a total satisfaction rating at 98% while for CloudTalk 100% of people express they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
