What is better SmartAction or CloudTalk? Comparing products to get the best Customer Support Software does not always have to be hard. On our review platform, we enable you to match SmartAction and CloudTalk and immediately evaluate their differences. We allow you to examine their capabilities, supported devices, support service, costs, terms, and much more.
You may also compare their overall score (7.0 for SmartAction vs. 8.5 for CloudTalk) and overall customer satisfaction level (98% for SmartAction vs. 100% for CloudTalk). Spend some time and review your best choices and see which one is best for your company. You should also consider the software vendor’s business viability; can they be relied upon and will they still be operating a few years from now?
In the event you want to quickly identify the optimal Call Center Software according to our experts we suggest you examine one of these services: Freshdesk Contact Center, Zendesk, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Almost as important as useful features and client support level are pricing options provided by SmartAction and CloudTalk. Although cost should not be the only element it’s definitely a key thing to consider. You should count on a flexible pricing package that can be adjusted to your company size and painlessly scaled up every time your business grows. You should be certain you don’t opt for packages that include extra functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to invest any money and gives you a solid overview of what it’s like to work with SmartAction and CloudTalk.
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