What is better Sinch or Zoho Desk? The best Customer Support Software is a product that can address your company’s specific requirements. It’s easy to identify which solution works best for your company if you review several products before you decide which one is the best.
For instance, Sinch and Zoho Desk are scored at 8.6 and 9.0, respectively, for overall quality and performance. Similarly, Sinch and Zoho Desk have a user satisfaction rating of 94% and 100%, respectively, which indicates the general feedback they get from customers. Moreover, reach put to a regular customer of the software and ask for their opinion concerning the application in question.
People who don't have much time or would like to get a Business Phone Systems suggestion from our experts may want to take a look at these top choices for this year: Comcast Business VoiceEdge®, RingCentral, Axon Virtual PBX.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you choose a service that you are sure will be an actual asset for your business you shouldn’t only limit yourself to what experts have to say about it. Very often personal experience with the app may be different, depending on specific preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you an immediate overview of how actual users of Sinch and Zoho Desk estimate their contact with the app. Our algorithm is based on detailed analysis of product mentions on other websites, social media and blogs, so you will get a full and reliable landscape of what other clients think about every service. In this case Sinch has a total satisfaction rating at 94% while for Zoho Desk 100% of people express they had an enjoyable experience with it.
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