Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customizable Feedback Surveys
- Multi-Question Surveys
- Question Types
- Helpdesk, CRM, & Email Integration
- Autopilot Email Surveys
- CSAT Survey
- NPS Survey
- Email Notifications
- Slack & MS Teams
- Consolidated Customer Feedback
- Feedback Details
- Survey Insights
- Weekly Summary Reports
- Pivot Table Style Reports
- Filters
- Drilldown
- Testimonials
- CSAT Score
- Google/Facebook Reviews
Pricing Info
Pricing Info
Simplesat offers a single, all-inclusive plan. You can purchase the software at a cheaper price when you opt for its annual subscription.
Simplesat – $99/month or $79/month (billed annually)
- Unlimited feedback surveys
- Unlimited customer feedback
- Unlimited emails
- Unlimited users
- All features
Integrations
Integrations
Simplesat integrates with:
- Freshdesk
- Autotask
- ConnectWise
- Zendesk
- Slack
- Microsoft Teams
- Infusionsoft
- Intercom
- Gmail
- Outlook
- Power BI
- BrightGauge
- Dropbox
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Braver Technology Solutions. Providence Consulting. Adore Me
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Simplesat is a feedback management tool that allows you to leverage customer sentiments to motivate support agents and optimize business performance.
Company Email
support@simplesat.io
Company's Address
Simplesat
Pronto Holdings Ltd., 3rd and 5th Floor, Heng Shan Centre, 145 Queen’s Road East, Wanchai
Hong Kong
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
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When you test different CRM Software products you shouldn’t just explore their list of features and offered pricing plans. Consider that the product must be adjusted to your standards and business so the more flexible their offer the better. Check which systems are supported by Simplesat and Freshdesk Omni and ensure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this may be a critical factor for many businesses.
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