Zadarma
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Pricing Info
Pricing Info
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
Integrations
Integrations
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Company Email
sales@sharpencx.com
Contact No.
Company's Address
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Voice Menu
- Conditional & Unconditional Call Forwarding
- Call Pick-up & Call Transfer
- Auto-response Setup
- Call Recording
- External Phone Line Connection
- Call Statistics
- Voicemail System
- Automated Fax Receiving
- Scheduled Answering Machine
- Caller-based Auto-attendant
- Call Waiting
- Music Options for Call Waiting
- Dialing Prefix Settings
- Callback Widget
Pricing Info
Zadarma offers three phone system bundles, two of which have minimal enterprise pricing per month while the other is a free software though calls come at a per minute cost. The packages’ inclusions are outlined below to help you better decide the best for your company.
Standard – Free
- Unlimited Calls to US & Canada
- Calls to 20 Countries from $0.02/minute
- Phone Numbers at $2.00
- 4 Concurrent Calls
- 30 Maximum Users & Devices
- 3 Extensions with Voice Recording
- 200 MB Storage for Call Recordings
- 3 Voice Menus within PBX
- Per Second Billing of Outgoing Calls
- Free Numbers Porting/Connection
- 1 Incoming Channel on External Phone Number
- API
- Free CRM Integration
- Free Callback Widget
- 24/7 Customer Support
Office – $44.00/month or $39.00/month/annual billing
- All Standard Features
- 500 Free Calls to 20 Countries
- 4 Virtual Phone Numbers
- 1 Toll-free Number
- 200 Toll-free Minutes
- 50 Maximum Users & Devices
- 8 Extensions with Voice Recording
- 2000 MB Storage for Call Recordings
- 5 Voice Menus within PBX
- 2 Incoming Channels on External Phone Number
- 1 Outgoing Channel on External Phone Number
Corporation – $88.00/month or $79.00/month/annual billing
- All Standard Features
- 1000 Free Calls to 20 Countries
- 8 Virtual Phone Numbers
- 2 Toll-free Numbers
- 600 Toll-free Minutes
- 8 Concurrent Calls
- 100 Maximum Users & Devices
- 20 Extensions with Voice Recording
- 5000 MB Storage for Call Recordings
- 10 Voice Menus within PBX
- 4 Incoming Channels on External Phone Number
- 2 Outgoing Channel on External Phone Number
Please note that the rates indicated above are for the USA/Canada region only. For EU and Russian Federation rates, visit the website or call sales.
Integrations
Zadarma’s API lets you integrate the service with your enterprise applications and to synchronize it with your CRM solutions and messaging like the following:
- Zoho CRM
- Slack
- Salesforce
- Facebook Messenger
- Telegram Messenger
- Bitrix24
For more information on supported systems, visit the website or get in touch with the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An internet-based phone system that is versatile and can be setup in minutes.
Company Email
support@zadarma.com
Contact No.
Company's Address
Zadarma Project
Floor 2, 2 Vasil Aprilov
Bourgas 8000
Bulgaria
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The services examined on this page are merely a small sample of our entire Communications Software category and you should take into account that there could be more desirable solutions out there. If you would like to guarantee you make the wisest choice for your business we definitely urge you to try out more apps first. It may also be a good idea to consult our top 10 Communications Software ranking to learn which solutions are currently the highest-rated ones and dominate the market.
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