What is better ScreenConnect or Surveyi2i? There are many Customer Support Software products out there today. The simplest way to find out which service fits your needs best is to compare them side by side. For example, here you can review ScreenConnect and Surveyi2i for their overall score (9.0 vs. 7.3, respectively) or their user satisfaction rating (96% vs. 100%, respectively).
It’s also possible to review their individual modules and pricing terms along with other useful data below. When matching products be sure to check their similar features and mark their distinctive elements to get a clearer picture of both deals. Similarly, bear in mind to check other features including security, backup, intuitiveness, and helpdesk support.
Right now, the most significant services in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Survey i2i offers three different product plans designed to meet varying business specifications and budget. A free trial period of 10 days is also available for those who want to take Surveyi2i for a test drive.
Pro – $950
Comes with the following tools and functionalities:
Please keep in mind that even though both ScreenConnect and Surveyi2i may offer an outstanding set of features every service could be aimed at a different business size. If you are comparing features you may want to pay attention to a business type they are aimed at. Certain elements may scale up with no problem for huge enterprises but if you have a small or medium company it’s frequently more sensible to refrain paying for complex functionalities that you may never use.
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