What is better ScreenConnect or CloudBerry Remote Assistant? Finding the suitable Customer Support Software product is as easy as contrasting the solid and poor features and terms offered by ScreenConnect and CloudBerry Remote Assistant. Here it's also possible to match their overall scores: 9.0 for ScreenConnect vs. 8.8 for CloudBerry Remote Assistant. Or you can check their general user satisfaction rating, 96% for ScreenConnect vs. 100% for CloudBerry Remote Assistant.
We suggest that you put some effort and review their specific functions and figure out which one is the better option for your business. What’s more bear in mind to consider your company’s or industry’s unique case, for example, a multilingual software for a global company or a mobile platform to help you work away from your office.
Right now, the top products in our Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
CloudBerry Remote Assistant integrates with the following business systems and applications:
CloudBerry Managed Backup service
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
Almost as essential as useful features and customer support level are pricing options given by ScreenConnect and CloudBerry Remote Assistant. Although cost should not be the sole factor it’s without a doubt a significant thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your business expands. Be sure that you don’t opt for plans that include complex features that you won’t use and always try to contact with the vendor directly as big companies can frequently count on discounts. You should also check out a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and gives you a solid overview of what it feels like to work with ScreenConnect and CloudBerry Remote Assistant.
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