What is better ScreenConnect or CloudBerry Remote Assistant? Specific firms want different types of Customer Support Software. To understand well which solution fits your needs, consider reviewing various solutions feature by feature an taking into consideration their terms and costs. Likewise, you may get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: ScreenConnect (9.0) vs. CloudBerry Remote Assistant (8.8) for overall quality and functionality; ScreenConnect (96%) vs. CloudBerry Remote Assistant (100%) for user satisfaction rating. Check out their strong and weak points and see which software is a better option for your company. A simple, practical tip is to list the strengths and weaknesses of both services next to each other and find out which software comes on top.
At this time, the most popular products in our Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
CloudBerry Remote Assistant integrates with the following business systems and applications:
CloudBerry Managed Backup service
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
Almost as crucial as features and user support quality are pricing options offered by ScreenConnect and CloudBerry Remote Assistant. Although pricing should not be the only element it’s without a doubt a significant thing to consider. You should look for a flexible pricing plan that can be matched with your team size and effortlessly scaled up when your company expands. Make sure you don’t choose packages that have complex tools that you won’t use and always try to get in touch with the vendor directly because enterprises can usually benefit from more affordable prices. You should also check out a free trial or demo of each software to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and offers a reliable overview of what it’s like to work with ScreenConnect and CloudBerry Remote Assistant.
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