Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Business dashboard
- Calendar management
- Task management
- Project management
- Quote management
- Customer management
- Invoices & expense management
- Financial reporting
- Work-time billing
- Scheduled invoicing
- Late invoice reminders
- Comparative reports
- Commission calculator
- Budgets & forecasts
- Resource planning
- File management & sharing
- Company news feed
- Custom fields
- Custom tags
- Multi-currency
- Multi-language
- Automated alerts
- Configurable statuses
- Lead management
- Real-time Gantt charts
Pricing Info
Pricing Info
Scoro offers a 14-day free trial, followed by four packages, all of which require a minimum of five users.
Essential Package
– $26 per user/month For smaller teams tired of switching between applications and spreadsheets, Scoro’s Essential package includes all the tools you and your team need to get things done:
- Minimum of 5 users
- Projects
- Calendars
- Task list & task board
- Contacts & customers
- Quotes
- Invoices & receipts
- Bills
- Dashboards
- Detailed work reports
- Summary financial report
Standard
– $37 per user/month
For team’s who need to make the most of their resources, Scoro helps automate processes and save hundreds of hours with task bundles, recurring tasks, and project templates.
- Minimum of 5 users
- Everything in Essential, plus:
- Gantt chart & dependencies
- Phases & milestones
- Time tracker
- Project templates
- Purchase orders
- Expenses
- Recurring tasks
- Multiple currencies
- Triggers & actions
- Detailed financial reports
Pro
– $63 user/month
Ideal for rapidly growing businesses, Scoro’s Pro package enables you to track everything with fully customizable dashboards, as well as financial and sales reports.
- Minimum of 5 users
- Everything in Standard, plus:
- Planner
- Timesheet & time locking
- Track billable time
- Task matrix
- Sales pipeline
- Margin and markup
- Labor cost
- Late invoice reminders
- Utilization report
- Pipeline report
Ultimate Package
– Contact Scoro for pricing
Scoro’s enterprise-level toolset is ideal for businesses with complex needs and large numbers of projects and sales. Get all the features of Standard and Pro, alongside detailed insights into your team’s time, work and utilization, and powerful sales and finance reports.
Integrations
Integrations
Scoro is the control hub of your whole business – you can fully customise Scoro to fit your workflow and integrate with many other leading tools, including:
- Xero
- QuickBooks
- Dropbox
- Google Calendar
- Toggl
- Zapier
- iCal
Scoro is also on Zapier, so you can easily integrate with over 1000 applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Scoro is a cloud-based business management software trusted by small to medium enterprises. It is currently one of the most comprehensive work management solutions on the market as it offers end-to-end features for scheduling, billing, CRM, financial reporting, and collaboration.
Company Email
info@scoro.com
Contact No.
Company's Address
Salisbury House,
London Wall,
London EC2M 5QZ,
United Kingdom
Scoro Comparisons
Popular Scoro Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
If you research various CRM Software services you shouldn’t simply explore their features list and available pricing packages. Consider that the app must be meeting your needs and team so the more flexible their offer the better. Find our what OSes are supported by Scoro and Salesforce Service Cloud and ensure you will get mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, because this may be a deal breaker for many firms.
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