What is better Sayint or Genesys? Buying the best Customer Support Software product is all about evaluating different solutions and determining the top program for your specific needs. Our exclusive process gives you a fast look at the general rating of Sayint and Genesys. For general quality and performance, Sayint scored 8.0, while Genesys scored 7.5. On the other hand, for user satisfaction, Sayint earned N/A%, while Genesys earned N/A%.
Below you can also check their characteristics, terms, plans, etc. to find out which application will be more suitable for your needs. An important aspect to assess is whether the app lets you to enable and disable limitations on different types of users to protect any sensitive corporate data.
Right now, the top products in our Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Contact Sayint for information on their basic and enterprise pricing packages. You can also sign up for a demo to see if the software is a perfect fit for your business.
Sayint integrates with the following business systems and applications:
Freshdesk
Zendesk
Salesforce
Microsoft Dynamics 365
Zoho
Hubspot
Zapier
Pipedrive
Facebook messenger
Slack
WhatsApp
Intercom
Freshchat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sayint is a Data Analytics software that derives high quality, actionable insights from data gathered and analyzed from customer conversations sourced from various communication channels.
Company Email
contact@sayint.ai
Contact No.
Company's Address
Sayint
12th Floor Manjeera Trinity Corporate JNTU - Hitech City Road
Hyderabad 500072
India
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
If you compare different Customer Support Software products you shouldn’t just explore their list of features and available pricing packages. Consider that the service must be matching your standards and team so the more flexible their offer the better. Explore what systems are supported by Sayint and Genesys and make sure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, because this may be a deal breaker for many firms.
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